Click here to view the e-Banking Demo.

Mobile Banking
MobilePay
Online Banking
Online Banking Bill Payment
Online Banking Business
Remote Deposit Anywhere!
e-Statements

 

Mobile Banking:
Expand | Minimize

What are the restrictions on the type of mobile devices that can be used to access accounts?
Q What are the restrictions on the type of mobile devices that can be used to access accounts? 
A

The mobile solution is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic. 

 

 

 

 

 

 

 

Minimize
What functions can I perform from my mobile device?
Q What functions can I perform from my mobile device? 
A

Provided that your Financial Institution has given you access, you can:

§ View Transaction History

§ View Account Balances

§ Transfer Funds between accounts

§ Pay Bills to existing Payees

§ View Alerts

§ Release ACH and wires 

Minimize
How do I know if my transfer or bill payment was entered successfully?
Q How do I know if my transfer or bill payment was entered successfully? 
A

If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional NetTeller.

Minimize
What if I no longer want to be a mobile user?
Q What if I no longer want to be a mobile user? 
A

Log in to https://www.mountainwestbank.com online banking site > Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.  

Minimize
What happens if I lose my mobile device?
Q What happens if I lose my mobile device? 
A

Since your account data is not stored on your mobile device, your information cannot be stolen.
When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number. 

Minimize
Why can’t I add a new payee?
Q Why can’t I add a new payee? 
A

Functionality is limited to sending payments to already established payees. To add a new payee, log in to the online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device. 

Minimize
What happens if I lose communication/signal during a transaction?
Q What happens if I lose communication/signal during a transaction? 
A

When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process. 

Minimize
What do I need to do if I get a new phone?
Q What do I need to do if I get a new phone? 
A

If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary.  If you switch providers and/or phone numbers, log in to your NetTeller account via the Internet and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct. 

Minimize
How can I search for a transaction?
Q How can I search for a transaction? 
A

You will only be able to view 15 days’ worth of transaction history on your mobile device. There is not a search feature. 

Minimize
Can I use any mobile device to access my accounts?
Q Can I use any mobile device to access my accounts? 
A

Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction. 

Minimize
Can I add a new Bill Payment Payee via mobile banking?
Q Can I add a new Bill Payment Payee via mobile banking? 
A

No. You can only add payments to payees already established through your traditional internet- based NetTeller ID. 

Minimize
How do I delete a Bill Payment that I set up through my mobile device?
Q How do I delete a Bill Payment that I set up through my mobile device? 
A

You must log in to the internet-based NetTeller ID and delete the payment from the main menu of the Bill Pay module. 

Minimize
When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only
Q When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only 
A

Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad. 

Minimize
What if I can’t get my mobile device to work with Internet Banking?
Q What if I can’t get my mobile device to work with Internet Banking? 
A

There are a number of reasons that you may experience trouble accessing the mobile version of internet banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:

1. Your mobile device must be web enabled.

2. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)

Minimize

 

MobilePay:
Expand | Minimize

What is MobilePay?
Q What is MobilePay? 
A

MobilePay is a mobile payments service and digital wallet app that utilizes Near Field Communication (NFC) to initiate secure payment transactions between contactless payment terminals and supported Apple, Google and Samsung devices.

Minimize
What is a Mobile Wallet App?
Q What is a Mobile Wallet App? 
A

Mountain West Bank supports three Mobile Wallet Apps – Google Pay, Apple Pay and Samsung Pay – for its MobilePay service. Apple utilizes the ‘Wallet’ that is installed on newer Apple iOS devices. Google Pay and Samsung Pay apps can be downloaded from the Play Store.

Minimize
What is a Digital Card Number?
Q What is a Digital Card Number? 
A

The digital card number is used by MobilePay to replace sensitive data (true card number) with a unique number (digital card number) that retains all of the essential information about the true card number. The true card number is not known by the merchant, thus adding an additional layer of security in the MobilePay transaction process.

Minimize
Does MobilePay work with my Mountain West Bank Credit Card?
Q Does MobilePay work with my Mountain West Bank Credit Card? 
A

MobilePay will work with Mountain West Bank debit and credit cards.

Minimize
Is there a fee to use MobilePay?
Q Is there a fee to use MobilePay? 
A

There is no fee to use MobilePay. However, if you are using internet service on your device, standard carrier
charges may apply.

Minimize
What devices/phones/tablets/computers can I use with MobilePay?
Q What devices/phones/tablets/computers can I use with MobilePay? 
A

Supported devices must use the Google, Apple or Samsung operating systems and be Near Field

Communication (NFC) enabled. At this time, this includes:

  • Google Pay – NFC-enabled smartphone and tablets running Google 5.0 and above
  • Apple Pay – Only devices with an NFC chip can be used at retail locations. iPhone SE, 6 and 7 or Apple Watch paired with iPhone 5 or later can make in-store purchases. Certain other devices without an NFC chip can make online or in-app purchases.
  • Samsung Pay – Galaxy S9, Galaxy S9+, Galaxy Note8, Galaxy S8 and Galaxy S8+, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy S6 edge, Galaxy S6 active, Galaxy S6, Gear S2 (with NFC only) and Gear S3 watches
Minimize
Why do I have to accept the Terms of Use?
Q Why do I have to accept the Terms of Use? 
A

The Terms of Use are additional terms that apply only to MobilePay. A copy of the Terms of Use can
be viewed via this link: www.mountainwestbank.com/PDFs/GBCI Mobile Wallet Terms and Conditions 040218.pdf

Minimize
I have added my card to the MobilePay app but it won’t work. Now what?
Q I have added my card to the MobilePay app but it won’t work. Now what? 
A

Contact the bank at 800-641-5401 to authenticate your MobilePay enrollment and complete the enrollment process.

Minimize
Why is the photo on my debit card different from the photo showing in the MobilePay app?
Q Why is the photo on my debit card different from the photo showing in the MobilePay app? 
A

The card art displayed for personal and business debit
cards is our standard card art for MobilePay.

Minimize
How do I return items purchased using MobilePay?
Q How do I return items purchased using MobilePay? 
A

Merchants can use your device to process returns. If needed, open the MobilePay Wallet to get the last four digits of the digital card number. Note: Individual merchant return policies may vary. Contact the merchant for further return policies.

Minimize
Do I need to be connected to the internet to use MobilePay?
Q Do I need to be connected to the internet to use MobilePay? 
A

For in-store contactless payments, you do not need to be connected to the internet.

Minimize
Can I remove my debit card from the Mobile Wallet?
Q Can I remove my debit card from the Mobile Wallet? 
A

Yes, you are able to easily delete the digital card number from your device using the MobilePay Wallet options. If you delete your digital card number, you will still be able to continue to make purchases with your physical debit card. To use MobilePay after deleting your digital card number, you will need to re-enroll in MobilePay.

Minimize
Can I enroll my debit card on more than one device?
Q Can I enroll my debit card on more than one device? 
A

Yes. However, in the Terms of Use you agree to protect and keep confidential all information required for you to make purchases with your debit card using MobilePay. Each enrollment may require MobilePay activation and a separate digital card number is issued. The Apple Watch uses the ‘Wallet’ on the iPhone, so you do not need to enroll separately for the Apple Watch. Samsung Gear watches require a separate enrollment on the watch.

Minimize
How can I set my Mountain West Bank debit card as the default debit card?
Q How can I set my Mountain West Bank debit card as the default debit card? 
A

Each MobilePay Wallet will offer different options, including setting your Mountain West Bank debit card as the default card.

Minimize
Am I liable for fraudulent purchases made through MobilePay if I lose my device?
Q Am I liable for fraudulent purchases made through MobilePay if I lose my device? 
A

If you lose your device, contact the bank at 800-641-5401 right away. A Customer Support Specialist can block your card from being used and order a new card. If needed, the Customer Support Specialist can fill out the appropriate paperwork to dispute the transactions.  Also, contact your phone provider so they can also put a block on your account.

Minimize
What should I do when I receive a new, renewed or replacement debit card?
Q What should I do when I receive a new, renewed or replacement debit card? 
A

You may have to delete the digital card number and re-enroll in MobilePay with the new card number and expiration date.

Minimize
Is MobilePay available internationally?
Q Is MobilePay available internationally? 
A

Yes. Look for the Google Pay, Apple Pay or Samsung Pay logos along with the Visa logo during your travels. When traveling internationally, contact the bank at 800-641-5401 before you go so that we may code your debit card with your travel agenda.

Minimize
Why do I have to enable a PIN/fingerprint on my device/smartphone?
Q Why do I have to enable a PIN/fingerprint on my device/smartphone? 
A

Each MobilePay Wallet requires added security using a Personal Identification Number (PIN) or fingerprint to help prevent unauthorized transactions. Theses settings are managed in your device settings. If you disable these settings, the digital card number will be deleted from the MobilePay app.

Minimize
I lost my phone that I used to enroll in MobilePay. What do I do now?
Q I lost my phone that I used to enroll in MobilePay. What do I do now? 
A

If you lose your device, contact the bank at 800-641-5401 right away. A Customer Support Specialist can block your card from being used and order a new card. Also, contact your phone provider so they can also put a block on your account.

Minimize
If I sell or give my device to someone else, what will happen to the MobilePay information stored on the device?
Q If I sell or give my device to someone else, what will happen to the MobilePay information stored on the device? 
A

Before selling or giving away your device, open the MobilePay Wallet and delete the card from the MobilPay Wallet. If this is not possible, contact the bank and a Customer Support Specialist can delete the digital card number for you. You can still use your physical debit card and re-enroll for MobilePay on another device.

Minimize
My debit card is lost/stolen. What do I do now?
Q My debit card is lost/stolen. What do I do now? 
A

If you lose your debit card, contact the bank at 800-641-5401 right away. A Customer Support Specialist can block your card from being used and order a new card. Also, contact your phone provider so they can also put a block on your account.

 

Minimize
Who do I contact if I have questions regarding MobilePay?
Q Who do I contact if I have questions regarding MobilePay? 
A

A Customer Support Specialist can assist you with questions regarding your debit card or the digital card number. For questions concerning MobilePay on your specific device, visit the website of the digital wallet app of your device provider, listed below.

Minimize
I have a Samsung phone and have both Samsung Pay and Google Pay installed, but only one Mobile Wallet will work. Why?
Q I have a Samsung phone and have both Samsung Pay and Google Pay installed, but only one Mobile Wallet will work. Why? 
A

Only one Mobile Wallet can be installed on each device, even though Samsung supports both Mobile Wallets. Choose one Mobile Wallet to use and delete the other one.

Minimize
Why doesn’t my debit card number show on the receipt?
Q Why doesn’t my debit card number show on the receipt? 
A

The digital card number shows on the receipt, not your true debit card number. This is an added security layer in the MobilePay transaction.

Minimize
How do I get MobilePay on my smartwatch?
Q How do I get MobilePay on my smartwatch? 
A

The Apple Watch uses the ‘Wallet’ app on the iPhone. To enable the Samsung Gear S2 and S3, press the button on the watch and then use the phone to complete the enrollment.

 

Minimize
I have modified the security settings on my smartphone (AKA jailbroken or rooted). Why can’t I enroll in MobilePay?
Q I have modified the security settings on my smartphone (AKA jailbroken or rooted). Why can’t I enroll in MobilePay? 
A

The MobilePay Wallets will not work with phones that are jailbroken or rooted. This is an added security layer in the MobilePay transaction.

Minimize
My debit card is expiring next month. What will happen to my MobilePay access?
Q My debit card is expiring next month. What will happen to my MobilePay access? 
A

You may have to delete the digital card number and re-enroll in MobilePay with the new card number and
expiration date.

Minimize
Where can I get more information about MobilePay?
Q Where can I get more information about MobilePay? 
A

Please visit the following websites:

Minimize

 

Online Banking:
Expand | Minimize

What can I do with Online Banking?
Q What can I do with Online Banking? 
A

You can transfer funds between existing accounts within our bank, view account information, download transaction information to a spreadsheet, word processing document, or money management software, stop payment on a check and make payments on loans at Mountain West Bank.

Minimize
What is money management software?
Q What is money management software? 
A

Money management software is software that helps you keep track of your finances. Some examples are Microsoft Money® and Quicken®.

Minimize
How do I access Online Banking?
Q How do I access Online Banking? 
A

Once you have signed up for Online Banking, visit our web site and locate the Online Banking Center in the top left corner of the page.  Use your confidential login information provided to you to access your Online Banking account.  Upon your first time logging in, you will be asked to set up your user account and select some additional security features.

Minimize
Do I need any special software installed on my computer?
Q Do I need any special software installed on my computer? 
A

No. All you need is Internet access via an Internet Service Provider (ISP) and an Internet browser.

Minimize
What is an Internet Service Provider (ISP)?
Q What is an Internet Service Provider (ISP)? 
A

An ISP is a company that provides Internet service to customers like you. Without an ISP you will be unable to access the Internet.

Minimize
What is a browser and how do I get one?
Q What is a browser and how do I get one? 
A

A browser is software that allows you to "surf" the web. Typically, most computers have Microsoft Internet Explorer included with Windows. You can also ask your ISP for more information on browsers.

Minimize
When are Online Banking transactions updated to my account?
Q When are Online Banking transactions updated to my account? 
A

Because Online Banking is in "real time" the transactions are updated immediately.

Minimize
When will regular bank transactions show up on Online Banking?
Q When will regular bank transactions show up on Online Banking? 
A

Regular bank transactions will show on Online Banking the following day.

Minimize
Can Online Banking be set up as a joint account?
Q Can Online Banking be set up as a joint account? 
A

No, however if the Bank account is a joint account it is acceptable for both account holders to share one Online Banking account.

Minimize
What happens if I forget my Online Banking PIN?
Q What happens if I forget my Online Banking PIN? 
A

You can call our Customer Service Department and ask them to reset your PIN at (800) 641-5401.

Minimize
Is there a fee for using Online Banking?
Q Is there a fee for using Online Banking? 
A

There is no fee for Online Banking.

Minimize
Do you have an online banking demo I can view?
Q Do you have an online banking demo I can view? 
A

Yes! Click here to view the online banking demo.

Minimize

 

Online Banking Bill Payment:
Expand | Minimize

Whom can I pay through Online Banking Bill Payment?
Q Whom can I pay through Online Banking Bill Payment? 
A

You can pay ANYONE in the United States... your credit cards, utility companies, loan payments, and even a child in college.

Minimize
How far in advance should I set up a payment to insure it is paid on time?
Q How far in advance should I set up a payment to insure it is paid on time? 
A

Payments should be scheduled 7 to 10 business days (3 business days for electronic payments) in advance of when you want the payment to actually be paid.

Minimize
When will the money be taken out of my account?
Q When will the money be taken out of my account? 
A

For electronic transactions, the money will be withdrawn from your account on the payment date you have set. For transactions processed by check, the money will be withdrawn from your account when the check is presented for payment by the payee. Your account will never be debited before the payment date you have set.

Minimize
What happens if I have a scheduled payment that falls over a weekend or holiday?
Q What happens if I have a scheduled payment that falls over a weekend or holiday? 
A

Scheduled payments that fall over a weekend will be processed on Friday. Any new payments that are scheduled over the weekend (Sat-Sun), for the current weekend, will be processed on Monday. Holiday processing is done the next business day.

Minimize
What if I do not have enough money in my account?
Q What if I do not have enough money in my account? 
A

The bank will treat bill payment check transactions like any other check you write. Electronic transactions will not be sent until the funds are available.

Minimize
Can I schedule recurring payments?
Q Can I schedule recurring payments? 
A

Yes. You may schedule both one-time and recurring payments.

Minimize
How late in the day can I enter, edit, or delete a payment?
Q How late in the day can I enter, edit, or delete a payment? 
A

You may add, edit or delete payments anytime. Transactions that need to be processed on the current day need to be entered by 1PM MST.

Minimize
Can I have multiple payments to the same payee on the same day?
Q Can I have multiple payments to the same payee on the same day? 
A

You can make multiple payments to the same person as long as the payment amounts are different. For your protection, the system will not pay duplicate items on the same day.

Minimize
Can I stop a payment?
Q Can I stop a payment? 
A

Yes. You can contact our Customer Service Department at (800) 735-4371 or you can add the stop payment via your online banking account.

Minimize
Can I use Online Bill Payment if I live outside the U.S.?
Q Can I use Online Bill Payment if I live outside the U.S.? 
A

Yes, as long as you have a checking account with our bank.

Minimize
Can I get a copy of the cancelled check?
Q Can I get a copy of the cancelled check? 
A

You can request a copy of any check by contacting our Customer Service Department at (800) 641-5401. There may be a fee associated with this service. You can also look at a copy of the cancelled check via your online banking account if it occured in the past 90 days.

Minimize
How many payees may I have set up?
Q How many payees may I have set up? 
A

You may have as many payees as you wish.

Minimize
Can I edit payee addresses?
Q Can I edit payee addresses? 
A

No. You will have to set up a new payee with the correct address and delete the old one.

Minimize
Do you have an online banking demo I can view?
Q Do you have an online banking demo I can view? 
A

Yes!  Click here to view the online banking demo.

Minimize

 

Online Banking Business:
Expand | Minimize

Can more than one user access the accounts for my business?
Q Can more than one user access the accounts for my business? 
A

Yes. Online Banking Business provides administrative functionality that allows the designated account administrator to grant access to additional users. There is no limit on the number of users that can access your online account.

Minimize
Can wire transfer and ACH capabilities be setup with dual control?
Q Can wire transfer and ACH capabilities be setup with dual control? 
A

Yes. The account administrator has the ability to restrict the capabilities of any user. With this ability, dual control can be accommodated for all functions.

Minimize
How far in advance should ACH batches be initiated?
Q How far in advance should ACH batches be initiated? 
A

In order to ensure that the funds in an ACH batch reach their destination, you need to initiate the batch by 4:00PM MST one day prior to the effective date. The transaction will not post to your account until the effective date.

Minimize
Are there any time restrictions for wire transfers?
Q Are there any time restrictions for wire transfers? 
A

Yes. To be included on the current day's business, a wire transfer must be initiated by 1:00PM MST.

Minimize
Do you have an online banking demo I can view?
Q Do you have an online banking demo I can view? 
A

Yes!  Click here to view the online banking demo.

 

Minimize

 

Remote Deposit Anywhere!:
Expand | Minimize

How do I make a mobile deposit using Remote Deposit Anywhere (RDA)?
Q How do I make a mobile deposit using Remote Deposit Anywhere (RDA)? 
A
  • Launch the app, log in, and choose “Deposit”
  • Enter the amount of the check
  • Take a picture of the front of the check
  • Take a picture of the back of the check
  • Wait while your images are reviewed and uploaded
  • Receive confirmation that your deposit has been submitted

That's it! You’ve sent your deposit through a secure connection to Mountain West Bank. You can review your Remote Deposit Anywhere (RDA) deposits and see the images you’ve submitted on the app’s Review Screen.

Minimize
Any tips for taking good check photos?
Q Any tips for taking good check photos? 
A

Use these tips to take high-quality photos of your checks:

  • Ensure the check is well-lit
  • Place the check on a dark, non-reflective background
  • Remove other objects from the frame
  • Make sure all four corners of the check are captured in the picture. It’s ok to have some space around the check
  • Move back a few inches if the image is blurry
  • Position the camera directly above the check
  • Turn off the flash if you are still having trouble
Minimize
When can I use Remote Deposit Anywhere (RDA)?
Q When can I use Remote Deposit Anywhere (RDA)? 
A

You can make mobile deposits 24 hours a day, including weekends and holidays.

Minimize
What types of checks work with Remote Deposit Anywhere (RDA)?
Q What types of checks work with Remote Deposit Anywhere (RDA)? 
A

All checks drawn on U.S. banks can be sent to us through Remote Deposit Anywhere (RDA). However, as is the case with any deposit, we reserve the right not to accept any deposit or item. Most money orders and some traveler’s checks are also accepted. Canadian and other foreign checks, food stamps and savings bonds are not accepted.

Minimize
How do I know the picture I’ve taken is acceptable?
Q How do I know the picture I’ve taken is acceptable? 
A

Remote Deposit Anywhere (RDA) automatically reviews the images to be sure the check is filled out completely and that all fields are legible. If there’s a problem with the images, after a few seconds, a pop-up message will alert you to re-take the photo and submit the image again.

Minimize
What do I do with the check after it’s deposited?
Q What do I do with the check after it’s deposited? 
A

Users are required to retain the original paper items in a secure place. We also recommend you write on the front of the check: "Mobile deposit on DATE” (where DATE is the full date you deposited the check by Remote Deposit Anywhere). Securely store the paper check until you see the deposit in NetTeller Online/Mobile Banking or on your statement.  After five (5) days and not more than two weeks destroy the check (e.g. shred).

Minimize
How do I know Mountain West Bank has received my deposit?
Q How do I know Mountain West Bank has received my deposit? 
A

The upload confirmation screen means your deposit has been received for processing. Once accepted by the Bank you will receive an email confirmation notice.  You’ll also see your deposit in NetTeller Online/Mobile Banking and on your statement once it’s been processed.  Your mobile deposit will be processed following the same processes we follow for other check deposits.

Minimize
Will my deposit be processed in today’s business?
Q Will my deposit be processed in today’s business? 
A

Deposits received by 5pm PT are processed that business day. Weekend or holiday deposits will be processed the next business day.

Minimize
When will funds from Remote Deposit Anywhere (RDA) deposits can be made available?
Q When will funds from Remote Deposit Anywhere (RDA) deposits can be made available? 
A

The availability of the funds you deposit is determined the same way as other check deposits. Funds will be made available on the normal schedule.

Minimize
Will I be able to review the deposits I’ve made?
Q Will I be able to review the deposits I’ve made? 
A

You can review your Remote Deposit Anywhere (RDA) deposits and see the images you’ve submitted on the app’s Review Deposits Screen.

Minimize
What if I accidently deposit the same check twice?
Q What if I accidently deposit the same check twice? 
A

Any check can only be accepted for deposit one time. Remote Deposit Anywhere (RDA) has a built-in duplicate detection tool that alerts you if you attempt to deposit an item twice. Remember to write “Mobile Deposit and the DATE” on each check after it is posted to your account. If you are concerned about a deposit you have submitted, please contact us immediately at 1-800-641-5401.

Minimize
How much can I deposit?
Q How much can I deposit? 
A

You can deposit up to $2,500 each day and up to $5,000 per month using Remote Deposit Anywhere (RDA). Other limitations may apply.

Minimize
How do I log out of the app?
Q How do I log out of the app? 
A

On your iPhone®, simply press the home button. The app will close and you will be logged out. For AndroidTM, press “Logout” until the app closes. You are then logged out.

Minimize

 

e-Statements:
Expand | Minimize

What are e-Statements?
Q What are e-Statements? 
A

An electronic version of your bank statement is called an “e-Statement” and an electronic version of a bank notice is called an “e-Notice”. Together “e-Statements” and “e-Notices” are “e-Statements”. You can view, print and download e-Statements right from your computer.

Minimize
What are the benefits of e-Statements?
Q What are the benefits of e-Statements? 
A

The benefits of e-Statements include:

  • Receive your statement or notice electronically instead of via the U.S. Postal Service. Avoid the wait for traditional mail and end paper clutter.
  • Available on personal and business accounts
  • Secure – confidential financial information is not emailed to you, just an email notice that your e-Statements are ready to be viewed.
  • You may store your statements or notices electronically — no more paper to store.
  • It’s fast, easy and free!
Minimize
What is needed to access e-Statements?
Q What is needed to access e-Statements? 
A

You will need Internet access with email capabilities in order to receive electronic statements. It is recommended you have Microsoft Internet Explorer 7.x or higher. Other supported browsers include: Firefox 3.x or higher and Mac Safari 1.0 or higher. Mac Safari is the only internet browser supported for Mac PCs.

Adobe Acrobat Reader version 6.0 or higher is also required in order to read the statements.

Minimize
Will my e-Statements have the same information as the paper version I previously received?
Q Will my e-Statements have the same information as the paper version I previously received? 
A

Yes, your e-Statement and e-Notices will contain all the same information as the paper versions including check images and any important notices from Mountain West Bank.

Minimize
Will I continue to receive my paper statement or notice in the mail?
Q Will I continue to receive my paper statement or notice in the mail? 
A

You will receive your statement and notices via email and US Mail the first month after enrollment. After that, they will be delivered solely via email notification.

Minimize
When can I view my e-Statements?
Q When can I view my e-Statements? 
A

Customers receive notification via email that their statement or notice is ready for viewing. Simply click on the secured attachment in the email notification or log in to your Online Banking account at www.mountainwestbank.com. Enter your Online Banking User ID/Password then click on the e-Statements/e-Notice tab to view your list of statements available.

Minimize
How do I enroll in e-Statements?
Q How do I enroll in e-Statements? 
A

If you are a current Online Banking customer, select the e-Statements tab and follow the prompts to enroll. If you are not an Online Banking customer, click here to complete the Online Banking enrollment form. After you receive your User ID & password, select the e-Statements/e-Notice tab and follow the prompts to enroll.

Minimize
How long are the e-Statements available for viewing?
Q How long are the e-Statements available for viewing? 
A

Access up to 60 days of e-Statements for each account enrolled. It is your responsibility to retain your e-Statements by printing the PDF attachment or by saving the PDF file to your hard drive or other storage medium.

Minimize
What if I accidentally delete my e-Statements email notification? Can I still view them?
Q What if I accidentally delete my e-Statements email notification? Can I still view them? 
A

Yes. Access the e-Statements/e-Notice tab via Online Banking within 60 days.

Minimize
How do I save my e-Statements for future reference?
Q How do I save my e-Statements for future reference? 
A

Your e-Statements can be retained by printing the PDF attachment or by saving the PDF file to a folder on your hard drive or other storage medium.

Minimize
Can I request older statements or notices if I didn’t save them?
Q Can I request older statements or notices if I didn’t save them? 
A

Yes, please contact your local branch or a Customer Service Representative at 800-641-5401.

Minimize
Is my financial information secure?
Q Is my financial information secure? 
A

Yes, your information is protected with the latest security features (128-bit encryption) and requires a password to access the information. A security phrase only known by you is used as an additional layer of protection. This ensures that your private information stays private!

Minimize
May I grant access to additional recipients (i.e. my accountant, trustee, Power of Attorney, etc.)?
Q May I grant access to additional recipients (i.e. my accountant, trustee, Power of Attorney, etc.)? 
A

Yes. You will have the ability to establish three additional recipients to receive your e-Statements. 

Minimize
How do the additional recipients access my e-Statements?
Q How do the additional recipients access my e-Statements? 
A

It is your responsibility to establish and maintain their ID, password and email address. If they forget their password, or become locked out, they must contact you to obtain access again.

Minimize
What if my email address changes?
Q What if my email address changes? 
A

To continue receiving the email notice of your latest e-Statements, you will need to update your email address via Online Banking. Click on the Options tab to update this information. It is important to maintain a current email address.

Minimize
Who should I contact if I can't access or don’t receive my e-Statements?
Q Who should I contact if I can't access or don’t receive my e-Statements? 
A

If you cannot access your e-Statements or you forget your password, you can contact us through our Secure Message on Online Banking or call 800-641-5401.

Minimize
How do I discontinue e-Statements?
Q How do I discontinue e-Statements? 
A

Contact us through our Secure Message on Online Banking or call 800-641-5401.

Minimize
What is Adobe® Reader™ and why do I need it?
Q What is Adobe® Reader™ and why do I need it? 
A

Adobe® Acrobat® Reader™ is free software used for viewing and printing electronic forms. You will need this software installed on your computer in order for your computer to download, display or print your statement and images. Click to download the latest version of Adobe® Reader™.

Minimize
Do you have an online banking demo I can view?
Q Do you have an online banking demo I can view? 
A

Yes!  Click here to view the online banking demo.

Minimize