iTalk Telephone Banking

Before using Telephone Banking, please make sure you have your account number(s) ready. You will be prompted to enter in your PIN or to create a new PIN if you are a first-time user.

• First, call 1-800-641-5428 phone number from any phone.
• Wait for the greeting and then follow the simple instructions given. You will be offered a series of menu options. To access these selections from the Opening Menu, simply press the corresponding number(s) on your phone.
• You may press 1 for English or 2 for Spanish.

Main Menu

1. Account Balance Menu
2. Account History Menu
3. Funds Transfer Menu
   1. Transfer Funds Immediately
   2. Schedule a Funds Transfer
   3. Make a Payment
      1. Immediately
      2. Schedule
         
4. ATM/Debit Card Menu
   1. Activate a Card
   2. Deactivate a Card
   3. Re-Order a Card
   4. Change ATM or Debit Card PIN
5. Stop Payment Menu
   1. Stop Payment on a specific check number
   2. Stop Payment on a range of checks
   3. Stop Payment inquiry
6. Change your Telephone Banking PN

• Speech (8*)
• Help Menu (1*)
• Main Menu (3*)
• Go Back (*)
• Skip (5*)
• Repeat (#)
• Hang up (7*)
• Operator (0)