Remote Deposit Anywhere Frequently Asked Questions
How do I make a mobile deposit using Remote Deposit Anywhere (RDA)?
- Launch the app, log in, and choose “Deposit”
- Enter the amount of the check
- Take a picture of the front of the check
- Take a picture of the back of the check
- Wait while your images are reviewed and uploaded
- Receive confirmation that your deposit has been submitted
That's it! You’ve sent your deposit through a secure connection to Mountain West Bank. You can review your Remote Deposit Anywhere (RDA) deposits and see the images you’ve submitted on the app’s Review Screen.
Any tips for taking good check photos?
Use these tips to take high-quality photos of your checks:
- Ensure the check is well-lit
- Place the check on a dark, non-reflective background
- Remove other objects from the frame
- Make sure all four corners of the check are captured in the picture. It’s ok to have some space around the check
- Move back a few inches if the image is blurry
- Position the camera directly above the check
- Turn off the flash if you are still having trouble
When can I use Remote Deposit Anywhere (RDA)?
You can make mobile deposits 24 hours a day, including weekends and holidays.
What types of checks work with Remote Deposit Anywhere (RDA)?
All checks drawn on U.S. banks can be sent to us through Remote Deposit Anywhere (RDA). However, as is the case with any deposit, we reserve the right not to accept any deposit or item. Most money orders and some traveler’s checks are also accepted. Canadian and other foreign checks, food stamps and savings bonds are not accepted.
How do I know the picture I’ve taken is acceptable?
Remote Deposit Anywhere (RDA) automatically reviews the images to be sure the check is filled out completely and that all fields are legible. If there’s a problem with the images, after a few seconds, a pop-up message will alert you to re-take the photo and submit the image again.
What do I do with the check after it’s deposited?
Users are required to retain the original paper items in a secure place. We also recommend you write on the front of the check: "Mobile deposit on DATE” (where DATE is the full date you deposited the check by Remote Deposit Anywhere). Securely store the paper check until you see the deposit in NetTeller Online/Mobile Banking or on your statement. After five (5) days and not more than two weeks destroy the check (e.g. shred).
How do I know Mountain West Bank has received my deposit?
The upload confirmation screen means your deposit has been received for processing. Once accepted by the Bank you will receive an email confirmation notice. You’ll also see your deposit in NetTeller Online/Mobile Banking and on your statement once it’s been processed. Your mobile deposit will be processed following the same processes we follow for other check deposits.
Will my deposit be processed in today’s business?
Deposits received by 5pm PT are processed that business day. Weekend or holiday deposits will be processed the next business day.
When will funds from Remote Deposit Anywhere (RDA) deposits can be made available?
The availability of the funds you deposit is determined the same way as other check deposits. Funds will be made available on the normal schedule.
Will I be able to review the deposits I’ve made?
You can review your Remote Deposit Anywhere (RDA) deposits and see the images you’ve submitted on the app’s Review Deposits Screen.
What if I accidentally deposit the same check twice?
Any check can only be accepted for deposit one time. Remote Deposit Anywhere (RDA) has a built-in duplicate detection tool that alerts you if you attempt to deposit an item twice. Remember to write “Mobile Deposit and the DATE” on each check after it is posted to your account. If you are concerned about a deposit you have submitted, please contact us immediately at 1-800-641-5401.
How much can I deposit?
You can deposit up to $2,500 each day and up to $5,000 per month using Remote Deposit Anywhere (RDA). Other limitations may apply.
How do I log out of the app?
On your iPhone®, simply press the home button. The app will close and you will be logged out. For AndroidTM, press “Logout” until the app closes. You are then logged out.